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ESI VIP ACD

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Introduction

Most ESI phone systems include (or can be licensed to feature) built-in automatic call distribution (ACD). While that’s always been an easy-to-use boost to any office’s productivity, ESI has now made it easier still — with VIP ACD.

As is true for other members of ESI’s VIP family of PC applications, VIP ACD has a familiar, intuitive Windows® user interface. This requires less training for supervisors and agents. VIP ACD helps your business:

VIP ACD — available in both standalone (SE) and Outlook®-integrated versions — also provides:

 

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