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VIP Attendant Console

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Introduction

All of ESI’s VIP PC applications work with the advanced capabilities of your ESI system to enhance your day-to-day communication — including the ability to control calls and organize voice mail and contacts.

VIP (Visually Integrated Phone) is available in an Outlook®-integrated edition and a standalone edition (SE), and comes in two “flavors”: the basic VIP and VIP Professional. Each configuration is licensed independently, with easy migration from VIP to VIP Professional. Each lets you intelligently do the following from your PC’s screen:

With VIP Professional, you also get:

And, speaking of those other products . . .

These independently licensed members of the VIP product family, all compatible with VIP Professional, add their own specific capabilities (click their links for more information):

Regardless of your selected configuration, VIP is easy to implement. It connects to your existing local area network (LAN) and is non-invasive. There’s no need to upgrade the LAN or install Microsoft® Exchange® — thus avoiding a costly and impractical solution for the small to mid-size business.

 

1.
IVX S-Class Generation II requires optional Network Services Processor (NSP), which must have been installed at purchase; the other systems shown all have built-in NSPs. VIP Softphone is compatible with only the IP Server 900 and ESI Communications Servers (except ESI-50L). VIP ACD is not compatible with the ESI-50L Communications Server, IP E-Class Generation II, or IVX S-Class Generation II. IP E-Class Generation II supports only original VIP feature set, and only the Outlook-integrated version of VIP.
2.
VIP-based auto-recording, which requires an optional license, is not available on the IP Server 900.

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